Return & Refund Policy

Last Updated: 2 June, 2025

1. Return Window

We accept returns within 7 days of delivery.

To be eligible:

Item must be unused, unworn, and in original condition
Must include original packaging and tags
Proof of purchase is required

2. Free Returns / Customer Responsibility

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
Original shipping charges are non-refundable

3. Non-Returnable Items

We do not accept returns for:

Final sale or clearance items
Gift cards
Personal care items (if opened)
Items not in original condition

4. Damaged, Defective, or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 48 hours of delivery
Provide photos as proof

We will offer:

Replacement at no cost, OR
Full refund (including shipping)

5. Return Process

To start a return, contact:

📧 info@jgprime.com

Include:

Order number
Reason for return
Photo proof (if applicable)

If approved, return instructions will be provided.

6. Refunds

Once we receive and inspect your return:

Approved refunds will be issued to your original payment method
Processing time: 5–10 business days

7. Exchanges

We only replace items if they are defective or damaged.
For exchanges, contact us via email.

8. Order Cancellation

Orders can be canceled within 12 hours of purchase
After processing or shipment, cancellations are not allowed

9. Chargebacks & Abuse Policy (VERY IMPORTANT 🔥)

We reserve the right to:

Deny refunds if return conditions are not met
Dispute chargebacks with proof of delivery and order confirmation
Block accounts involved in fraudulent or abusive behavior

10. Late or Missing Refunds

If you haven’t received your refund:

Check your bank account again
Contact your credit card provider
Processing delays may occur depending on your bank

11. Contact Information